Thank you for choosing Flowers Cambridge Heath for your online flower delivery needs. These Terms & Conditions govern your use of our website and online store, as well as your orders for flower delivery within Cambridge Heath and the surrounding areas. Please read them carefully before placing an order. By using our website and making a purchase, you agree to be bound by these terms. These apply to all customers ordering for delivery across Cambridge Heath and nearby locations.
In these Terms & Conditions, 'we', 'us', and 'our' refer to Flowers Cambridge Heath. 'You' means the individual or business using our website or services. ‘Products’ refers to flowers, bouquets, plants, or floral gifts available for order online. ‘Website’ means our e-commerce site for flower delivery. ‘Delivery Area’ refers to Cambridge Heath and its surrounding districts as defined on our website.
To place an order for flower delivery, you must select your desired products, enter the necessary delivery and payment details, and confirm your acceptance of these Terms & Conditions at checkout. You are responsible for ensuring all order information is accurate before submission. Any subsequent changes requested to your order may not always be possible once processing begins.
After submitting your order, you will receive an order confirmation by display on the website and/or via SMS if you provide a mobile number. This confirmation acknowledges receipt of your order request. A legally binding contract is formed only when we send confirmation that your order is being processed for delivery.
All orders are subject to product availability and payment confirmation. We reserve the right to refuse or cancel any order at our sole discretion and will notify you promptly in such circumstances.
We strive to ensure all product descriptions, images, and prices are accurate. However, flowers are natural products and may vary in colour, size, and appearance. In cases of seasonal availability or supply issues, we reserve the right to substitute flowers or packaging with items of equal or greater value and quality without prior notice. We will always endeavour to maintain the overall look and value of the design selected.
All prices listed on our website are in Pounds Sterling (£) and include applicable VAT. Delivery charges, if any, will be indicated during checkout and added to your total order value. We reserve the right to change prices at any time, but changes will not affect confirmed orders already accepted by us.
Payment for all orders must be made in full via the secure online payment options shown at checkout. Acceptable payment methods include major credit or debit cards, as well as any other third-party payment method advertised on our website. Your card or account will only be charged once your order is accepted and confirmed by us.
We provide flower delivery services throughout Cambridge Heath and selected nearby areas. Delivery date and slot selections are made during checkout and we aim to fulfil all requests on time; however, time slots are indicative and not guaranteed. Orders will be delivered to the address provided during the order process. You are responsible for ensuring someone is available to accept the delivery if required. Where no one is available, we reserve the right to leave the order with a neighbour, in a safe place, or to arrange a redelivery, subject to our discretion.
If adverse weather or circumstances beyond our control prevent timely delivery, we will contact you to arrange a suitable alternative.
You have the right to cancel or amend your order under certain circumstances. Please contact us as soon as possible after placing your order if you wish to cancel or change any details. Amendments or cancellations requested less than 24 hours before the scheduled delivery may not be possible, especially for same-day or next-day deliveries, as flowers may already be prepared or dispatched.
For cancellations made within the eligible period, you will receive a full refund using the original payment method. If you request cancellation or changes outside our stated notice period, or after dispatch, we may deduct reasonable costs incurred.
Non-perishable items and giftware (where sold) can be cancelled in accordance with your statutory rights. Flowers and perishable products are generally exempt from cancellation after dispatch, in line with UK consumer protection regulations.
Due to the perishable nature of fresh flowers, we are only able to accept returns or offer refunds for faulty or damaged goods. Please inspect your delivery upon receipt and notify us within 24 hours if you are dissatisfied for any reason. If flowers are proven to be faulty or not as described, we will offer a full or partial refund, replacement, or such remedy as is appropriate under UK law. Proof of any damage may be required to process your claim.
Returns or refunds are not available for reasons such as slight variations in appearance, as natural products will always display some differences from photographs.
You agree to provide accurate and complete order information and to use the products supplied for lawful purposes only. You must not use the website or its content for any unlawful or fraudulent activity.
We shall not be liable for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure arises from any cause beyond our reasonable control, including but not limited to adverse weather, strikes, or supply chain disruptions.
Our total liability to you in respect of any loss or damage arising from any breach of these Terms and Conditions by us (including any deliberate breach) or statutory duty or arising under or in connection with your order (including negligence) shall be limited to the total price paid for the products ordered.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury resulting from our negligence, or for any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
If an event outside our control affects the performance of our obligations under an order or these Terms & Conditions, we will notify you as soon as reasonably possible and take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by such events.
All content, images, and text on the Flowers Cambridge Heath website are protected by copyright, trademark, and other intellectual property rights. You may use our website for personal, non-commercial purposes only. No content may be reproduced, distributed, or used for commercial purposes without our prior written consent.
Your privacy is important to us. Personal information provided by you will only be used in accordance with our Privacy Policy, as stated on our website. We take all reasonable precautions to keep your details secure, but cannot be held responsible for external security breaches outside our control.
These Terms & Conditions and any dispute or claim arising out of or in connection with them are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland or Scotland, you may bring proceedings in the respective courts of those jurisdictions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will become effective immediately upon posting on our website. Please check this page regularly to ensure you are aware of the current version. Continued use of our website and services after changes are made constitutes your acceptance of them.
These Terms & Conditions, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and Flowers Cambridge Heath relating to your purchase. No representation, undertaking, or promise shall be taken to have been given or be implied from anything said or written before contracting except as set out in these Terms & Conditions.
We are committed to excellent customer service for all flower delivery customers in Cambridge Heath and surrounding districts. If you have any queries or concerns about your order or these terms, please consult the help section on our website or use the provided enquiry form. We aim to respond to all legitimate requests within a reasonable time frame.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cambridge Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cambridge Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
