At Flowers Cambridge Heath, we pride ourselves on delivering beautiful, premium-quality flowers to households and businesses throughout Cambridge Heath and neighbouring areas. Our unwavering Fresh Flowers Guarantee means every arrangement you receive will be vibrant and long-lasting, reflecting our commitment as your trusted local florist.
We understand how disappointing it can be to receive flowers that do not meet your expectations. If your order arrives damaged or not as described, please notify us on the same day of receipt. For a swift resolution, we kindly request you provide clear photos of the flowers showing the damage or defect. Once assessed, we will arrange a replacement bouquet or offer a full refund according to your preference. Our goal is to ensure you enjoy the freshest, most beautiful flowers possible every time you order.
Your satisfaction matters deeply to us. We guarantee that our flowers will remain fresh and vibrant for a minimum of five days from delivery, provided the aftercare instructions are followed. Should you notice excessive wilting or loss of vibrancy within this window, please contact us as soon as possible. We will guide you on the next steps and offer a replacement or refund if the blooms have not performed as promised.
If you are not fully satisfied with your floral arrangement upon delivery, please reach out to us promptly with details of your concern. Depending on the situation, you may be eligible for:
Our top priority is to ensure all customers in Cambridge Heath are delighted with their flowers. Refunds will be processed using your original payment method and typically appear within 3-5 working days.
We aim to offer excellent service with every order, but if you have a complaint regarding any aspect of your Flowers Cambridge Heath experience, we welcome your feedback. Please reach out to us detailing your issue, including your order number, delivery date, and a description of the problem. We treat every complaint with urgency and respect, and our team will work closely with you to resolve the matter to your satisfaction.
We are proud to serve the Cambridge Heath community and its surrounding areas, providing a reliable local flower delivery service to both homes and businesses. Every bouquet is crafted by our skilled florists, using only the freshest blooms available each day. We value your trust and strive to make every customer experience memorable for all the right reasons.
Thank you for choosing Flowers Cambridge Heath. If you have any questions about our Returns, Refunds & Complaints Policy, please do not hesitate to get in touch and we will be happy to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
